Part 1 A regional airline is concerned about its on-time performance. The Memphis hub experiences 20 flight...

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General Management

Part 1
A regional airline is concerned about its on-time performance.The Memphis hub experiences 20 flight operations each day of theweek, with the following record of on-time departures for theprevious 10 days: 17, 16, 18, 19, 16, 15, 20, 17, 18, and 16.Prepare a p-chart with a sample size consisting of one week’saverage on-time percentage.
a.
UCL = .86, LCL = 0
b.
UCL = .93, LCL = 0
c.
UCL = 1, LCL = .47
d.
UCL = 1.25, LCL = .47
e.
None of the above
Part 2.
A process is considered to be out of control when:
a.
Sample measurements show wide variance.
b.
A measurement falls outside the control limits.
c.
The sample mean is above the population mean.
d.
Sample measurements follow a distinct pattern within the controllimits.
e.
None of the above.
Part 3.
In a service firm, which of the following would be an example ofa prevention cost?
a.
Inspection
b.
Process control
c.
Collecting quality data
d.
Recruitment and selection
e.
Scrapped forms and reports
Final Part.
Doing work incorrectly is an example of a:
a.
Task error
b.
Tangible error
c.
Resolution error
d.
Encounter error
e.
Treatment error

Answer & Explanation Solved by verified expert

3.6 Ratings (515 Votes)

Part 1 Here Correct Answer is d UCL 125 LCL 47 Others options are not matching with below calculation thus others options are eliminated Important Formula formula for P Bar Sum of P valueSum of Sample Size over 10 days Factor 3 square root of 1PbarParn here n 7 days UCL of P Chart P Bar Factor LCL of P Chart P Bar Factor 1 B C D E 2 Sample Size On Time Departure P or Proportionate Calculation 3 20 17 085 4 20 16 08 5 20 18 09 6 20 19 095 7 20 See Answer

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	a.	UCL = .86, LCL = 0
	b.	UCL = .93, LCL = 0
	c.	UCL = 1, LCL = .47
	d.	UCL = 1.25, LCL = .47
	e.	None of the above

	a.	Sample measurements show wide variance.
	b.	A measurement falls outside the control limits.
	c.	The sample mean is above the population mean.
	d.	Sample measurements follow a distinct pattern within the controllimits.
	e.	None of the above.

	a.	Inspection
	b.	Process control
	c.	Collecting quality data
	d.	Recruitment and selection
	e.	Scrapped forms and reports

	a.	Task error
	b.	Tangible error
	c.	Resolution error
	d.	Encounter error
	e.	Treatment error