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osted.cuny.edu/webapps/assessment/take/launch.jsp?course_assessment_id=_1465887_1&course_id=_1837112_ Question Completion Status: QUESTION 12 Harry, a salesperson, walks into a prospect's office to...

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osted.cuny.edu/webapps/assessment/take/launch.jsp?course_assessment_id=_1465887_1&course_id=_1837112_ Question Completion Status: QUESTION 12 Harry, a salesperson, walks into a prospect's office to give a presentation and trips over a carpet. The best thing he can do is to: a. Ask the customer to reschedule the appointment for another day b. Offer an explanation to the customer about the incident c. Maintain a proper perspective (i.e. have a sense of humor and continue with appointment) d. Immediately look for the office manager and complain about how the carpet was laid down QUESTION 13 Which of the following questions should one ask oneself to determine whether a sales behavior or activity is unethical? a. What are the possible consequences of this behavior b. Would my supervisor disapprove of this behavior? c. Would I be embarassed if the activity was engaged in received negative news coverage (e. in newspapers, on tv)? d. All of the above. QUESTION 14 During a sales presentation, the prospect says "This isn't as good as you competitor's product". This an example of what type objection? a money objection b. product objection c. timing objection d. price objection

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