One technique that improves business writing is the use of empathy, which allows you to...
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One technique that improves business writing is the use of empathy, which allows you to adapt the message to the readers' needs. An abbreviation that you should keep in mind to help you do this is FIFO ROI WIIFM FYI 
One technique that improves business writing is the use of empathy, which allows you to adapt the message to the readers' needs. An abbreviation that you should keep in mind to help you do this is
FIFO
ROI
WIIFM
FYI
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