Northstar is a manufacturing company based in Toronto. They are in the early phases of building...

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Operations Management

Northstar is a manufacturing company based in Toronto.They are in the early phases of building an enterprisewideinformation system. The information system is being built by theirown in-house IT specialist. You are one of the company’s leadingknowledge workers and you are involved in the system development.You and the other knowledge workers have been working with the ITspecialists to help them better understand what you need from thenew system. The IT specialists were initially eager to work withyou but they soon lost interest in the business details. Theknowledge workers complained to management that their needs werenot thoroughly reviewed and that they were not asked for theirapproval before the project went to design. Before the iTspecialists could begin to fully develop the system, managementinsisted that they get the knowledge workers more involved.Reluctantly, the IT specialists allowed the knowledge workers toreview their project design. What the knowledge workers found was asystem that had gone well beyond its original intentions, did notthoroughly respond to the knowledge workers initial requests, andwas designed without any input from knowledge workers. Managementhas decided that the project needs to restart and that the ITspecialists work closely with the knowledge workers. Managementwill also receive daily reports from knowledge workers. How wouldyou as a knowledge worker ensure that the same mistakes are notmade again. Use the key terms and concepts from your textbook inyour answer.

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4.3 Ratings (652 Votes)
As explained in the case above that the IT specialists didnt get knowledge workers involved and because of that later on found out that a system that had gone well beyond its original intentions did not thoroughly respond to the knowledge workers initial requests and was designed without any input    See Answer
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