no copy paste please ABC Company is a leading showroom in selling branded Cars. The showroom is...

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General Management

no copy paste please

ABC Company is a leading showroom in selling branded Cars. Theshowroom is displaying automatic and manually operated cars. Theautomatic model cars are usually purchased by the softwareengineers and the businessmen. It is observed that the customerswho come to purchase the cars would usually come with their family,friends and relatives.
It is identified that some of the customers are interested inpurchasing cars through bank loans. The sales will be highestduring the year-end and festival season. There is a great influenceof the family members in buying these cars. Since the showroom isinterested in sales to materialize, rather than pushing any brand,the salesmen are directed to satisfy the customers and to answerthe family members’ queries.
The company is having a well-managed Customer RelationshipManagement Department. Recently the department has received fewcomplaints regarding the product and service from thecustomers.
Question:
1. Explain five types of customer feedback that can be appliedto the above situation.
2. List and explain four points about "how ABC Company canbecome World Class Company”?
Why do companies prefer to become “World-class”?

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1 Customer satisfaction is the opinion of the people about anything This opinion can be of many types These opinions are expressions after using a productThere can be five types of feedback they can be accessed from the customers These are as follows a Positive satisfied feedback This is regarding the positive viewpoint of using a product If a customer becomes fully satisfied ie their expectations are met by the product it is called positive satisfied feedback b Negative not satisfied feedback If the customers expectations are not met by the product they become dissatisfied and that led to negative feedback c See Answer

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