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National Bank (see previous problem) is considering adding a second teller to the lunch-time situation to...

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Question

Operations Management

  1. National Bank (see previous problem) is considering adding asecond teller to the lunch-time situation to alleviate congestion.If the second teller is added, find the following:
    1. The average teller utilization
    2. The average number of customers in line
    3. The average time a customer waits before it seeing theteller
    4. The average time a customer spends in the service system
    5. If the tellers are paid $15/hour, is it worth adding the secondteller (Hint: answer the question by only looking at the singlehour by comparing 1 vs. 2 people)

Answer & Explanation Solved by verified expert
3.9 Ratings (563 Votes)
PL RATEAfter adding the second teller now this is the problem of theMultiServer Queuing ModelGiven InformationThe arrival rate of the customer 11 people per hourThe    See Answer
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