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McKen restaurant is experiencing sales decline this year. The manager is worried about the sustainability of...

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General Management

  1. McKen restaurant is experiencing sales decline this year. Themanager is worried about the sustainability of the restaurant. Heasked you to form a team to investigate the causes of the salesdecline. After identifying the management dilemma, you discuss themanagement question with your manager.
  1. What type of management question should you set?
  2. You found one internal report about customers’ complaintrecords in 2018 by the customer service department, however, yourmanager asked you to check “recentness”, “authority” and“compatibility” of the records. Comment on these three areas of therecords.

Answer & Explanation Solved by verified expert
3.6 Ratings (449 Votes)
In the given situation McKen restaurant is experience in the current year and is facing questions on the sustainability of the business As the person responsible for the investigation on drop of salesI would like to answer the questions as follows a A key question for the management should be to find the root causes of sales    See Answer
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