Maria has built a cafeteria called \"Princess of Gourmai andMore\" since 1995. Amira runs her project that provides coffee fromthe most delicious coffee in the city. It serves around 800 cups ofcoffee a day, along with special soups, ready-made Italiansandwiches, and a large selection of delicious cheese cakes. Marianoticed that despite the store's popularity, she always maintainsnearly the same revenue. Maria has contacted your staff, who isaffiliated with a consulting firm, in her city to advise the waythe cafeteria works.
Maria said: “Many community college students visit us next to thecafeteria, as well as many retired clients who live next door and alarge group of employees who work in the companies deployed next tothe cafeteria. Every day our customers have only 30 minutes to eattheir meal and have coffee so we must be fast. When preparing theirmeals, as it is the worker at the cafeteria who receives thecustomer’s order and enters the order on the cash box device, aswell as receives the money and deposits it in the box and providesthe customer with his meal.
The Royal Director Maria added: \"We have one cash box that allworkers, including myself, are handling to respond to customerrequests. This cash box is not of the new type developed but it cantrack the different categories of meals and coffee, however theworker who receives the order must press every time.\" He receivesthe order on the button that pertains to the specific categoryrequested by the customer (coffee, soup, sandwich, cakes) There isan internal tape in the box device that records and maintains arecord of all transactions. The customer receives a receipt onlywhen requested to deliver. The number of cafe workers is four alongwith the manager Maria Two workers work N in the morning from seveno'clock to three o'clock in the evening and two others from threeo'clock to eleven at night time. \"
Maria also said: “I open the cash box twice a day at the end of themorning period at three o'clock in the evening and at the end ofthe evening period at eleven o'clock at night. When I open the fundI help workers before they leave to open the cash box and calculatethe amount of money and compare it to the total recorded on thetape stored Inside the fund When there is a difference between themoney withdrawn from the fund and the total recorded on the tape, Irecalculate the money again. \"
The owner Maria told your group that since the beginning of theopening of the store, she did not face cases of theft, but ratherdiscovers that the differences that occurred previously between thecash available in the fund and the total amount of money recordedon the tape are usually recording for an employee a differentamount than the amount inadvertently received. For example, herecords $ 18 instead of the $ 1.8 received amount.
Maria sends the tape and receipts manually to the accountant tomake adjustments and also sends him all purchase invoices from thematerials she needs to make coffee, sandwiches, soups and cakes.Note that Maria uses the economic quantity method in demand tomaintain the stock of materials, given that the daily salesrecorded by the cafeteria are close.
Read the case and identify weaknesses, based onthe information provided by Maria and the cafeteria manager.
write the necessary recommendations for eachweakness
