LP2.2 Assignment: Patient Care Partnership
In the past two Learning Plans you've studied various codes thatcan govern the behavior of healthcare administrators, including theACHE Code of Ethics, the Patient Care Partnership, and the ethicaltheorists you encountered in Learning Plan 1. In this assignment,you'll apply the codes and theories you've learned about to thefollowing healthcare management dilemma.
You are the healthcare manager in a university medical center.After an inspection, JCAHO, your accreditor, notes that patientsatisfaction surveys give you a low rating. Although your hospitalhas a great track record for disease detection, treatment, andmonitoring, patients routinely rate their experience at andsatisfaction with the hospital as low.
In follow-up interviews with patients, JCAHO discovers thatpatients felt they and their families were not well-informed aboutupcoming procedures and options. They had a general feeling ofuncertainty about their care and treatment. One former patientstated, "The doctor spent more time talking with the medicalresidents and student nurses than with me!"
Answer each of the following questions in a paragraph of 5-7sentences (for a total of 4 paragraphs):
Which ethical principles would you apply to this scenario? Whichethical theorists would you use to guide you? Refer to yourtextbook, putting all direct citations in quotes.
Which parts of the AHA's Patient Care Partnership document wouldyou apply to this scenario? Refer to specific parts of thedocument, putting all direct citations in quotes.
Which parts of the ACHE Code of Ethics would you apply to thisscenario? Refer to specific parts of the document, putting alldirect citations in quotes.
Describe an "action plan" to present to the accrediting body(JCAHO) to convince them you're serious about improving yourpatient satisfaction scores.
