List all the steps that you as the project manager and your team will need to...

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General Management

List all the steps that you as the project manager and your teamwill need to complete to get the CRM system developed andoperational. The steps will include all the processes that must beaccomplished as well as the subprocesses.
Create a WBS to include the activities needed to implement a CRMsystem
Explain the need and value for each task

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Functional and Technical Requirements for CRM Solutions Business intelligence and analytical abilities Unified channels of customer interactions Support for web based functionality Centralized repository for both customer and other enterprise information Integrated workflow for business rules and procedures Integration with ERP and other enterprise wide applications Core Areas of Business Delivery need to be addressed by CRM Solution Sales Process Covering Sales force automation solutions Territory Management Account Management Sales Funnel Management Lead to Closure Targeting Inventories Marketing See Answer

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