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Linda Sims is the manager of the accounting department for a production company, and Jose Martinez is the manager of the credit department. This is a fast-growing firm, and the staff of the accounting department (11 employees) are often overwhelmed with work.

Because the accounting department is located immediately next to the credit department, Ruth Rankin, the administrative assistant in credit, sometimes works on journal entries assigned to her by Sims.

The company has experienced especially rapid growth over the past 6 months, which has caused everyone to be busier than usual. With the increase in sales volume, the credit office is under pressure to process applications more quickly, and Rankin is available to help Sims out with accounting overflow less often.

Sims complains to Martinez that she needs Rankin to work in accounting more than he needs her in credit. Martinezs responds, If I cant move the credit applications through the pipeline in a timely manner, soon therell be no need for an accounting department, because this company will be out of business.

Questions

1. What is the cause of this conflict?
2. Write a problem statement for this situation.
3. If you were Sims, how would you approach Martinez in this situation?
4. What style did Sims initially use?
5. What could Sims do to gain Martinezs cooperation rather than make him defensive?

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