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QUESTION 34 There is a need for a prompt apology for the harm inflicted on stakeholders after a crisis or corporate mistake. Loblaws was one example of an organization whose apology received considerable attention. The issue involved was The sale of donuts in the colours of the Humbolt Broncos Alleged price-fixing of bread O Forcible removal of a customer from the store O Violation of privacy QUESTION 35 Although the stakeholder concept has been widely accepted, some opposition does exist. The case against the concept can be summarized by four main points: O Stakeholder influence is uneven, shareholder compensation, complex metrics and sustainable pay O Problem of NGO's, stakeholder perceptions, environmental issues and the systemic process O Problems of categoriztion, challenges in meeting expectations, dilution of top managemnt focus and the impracticality of shared governance O Problems of issues management, loyalty of individuals changing legitimacy and the complex combination of desires and expecations QUESTION 36 One of the reasons a manager is a special stakeholder is: They have significant relationships with NGO's They are in charge of the corporation and therefore, are influential in dealing with other stakeholders. They are seen as elites in society They may reduce the quality of life for employees in the workplace

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