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katie posh dirige un saln de uas de lujo. el proceso de servicio incluye cinco...

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Accounting

Katie Posh dirige un saln de uas de lujo. El proceso de servicio incluye cinco actividades que se realizan en la secuencia descrita a continuacin. (El tiempo necesario para cada actividad se indica entre parntesis): Actividad 1: Dar la bienvenida a un invitado. (1 minuto) Actividad 2: Cortar y limar las uas. (3 minutos) Actividad 3: Pintar. (5 minutos) Actividad 4: Secar. (10 minutos) Actividad 5: Comprobar la salida del cliente. (4 minutos) Tres camareros (S1, S2 y S3) ofrecen los servicios en una fila de trabajadores. La asignacin de tareas a los servidores es la siguiente: S1 hace la Actividad 1. S2 hace las Actividades 2 y 3. S3 realiza las Actividades 4 y 5. El proceso de secado no requiere la atencin constante de la camarera 3; slo tiene que acompaar al cliente a la silla de secado del saln (equipada con ventiladores para el secado). El tiempo para hacerlo es insignificante. Slo existe una silla de secado en el saln. Cul es la utilizacin media de la mano de obra de los servidores (en forma decimal)? Supongamos que la demanda es ilimitada y que el proceso slo admite clientes al ritmo del cuello de botella

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