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just trying to figure out the project plan.. project charter is completed.

1. First Read and Review the Project Charter and Project Plan Overview Announcement, followed with Review of the Project Charter Step 1 and Step 2 Announcements 2. Create your own Individual Project Plan - Must be a Project with external players and/or entities that you as a Project Manager will manage. 3. Download the Project Charter template and fill out each section with the appropriate sections using the information from your own Individual Project Plan. When you are done, save it as either a Word or PDF file and upload for grading. 4. Note: This assignment assesses the following SLOs. 4.1-Identify and apply correct strategic management across different phases of the project life cycle. 4.3. Critique, analyze, and decide between various projects based on cost/benefit, bido bid, net present value, and other analytical techniques and then prepare winning proposals accordingly. 3. Stakeholders (e.g., those with a significant interest in or who will be significantly affected by this project. This includes your professor.) The project stakeholders include: The executive sponsors, developers (team members) The department heads, department sponsors, and project manager 4. Project Scope Statement Project Purpose / Business Justification Why are you doing this? To introduce a customer relationship management system to ensure all customer/prospects queries are answered on time, and no call is unanswered. Objectives (in business terms) Describe the measurable outcomes of the project, e.g., reduce cost by XX or increase quality to yyyy 1. To increase the number of sales in The Company 2. To improve customer service 3. To motivate employees with better appraisal means 4. To track the user support system with effective case follow-ups 5. To increase customer sales satisfactory 6. To reduce unhandled cases(calls/SMS/WhatsApp/social medial chats comments and messages) 7. To increase orders per sales team Deliverables List the high-level "products" to be created (e.g., improved X process, employee manual on yyyy) 1. A working system to enhance reporting to management helps them trace communication and assess the productivity of the employees and conversion rates 2. Support during the first three months of the product launch 3. maintenance manual 4. User manual/Training on how to use the system Scope List what the project will and will not address (e.g., this project addresses units that report to the Office of Executive Vice President. Units that report to the Provosts Office are not included) The sales team will introduce the CRM system to track all orders placed, abandoned carts, customers' queries, comments, and feedback. The system will integrate all communication channels, including phone calls, SMS, and social media communications. The executive will be able to follow all the communication channels to see how the customers have been served in addition to tracking the employee who has closed most sales and has many open cases. Project Milestones Propose start and end dates for Project Phases (e.g., Inception, Planning, Construction, Delivery) and other major $$\text{Unknown environment 'tabular'}$$ External Dependencies Wil affect the project since success depends on coordinating efforts between the project team and one or more other individuals or groups. Has everyone involved agreed to this interaction? The project will depend more on tye whole team; hence success is dependent on both internal and external stakeholders 5. Communication Strategy (spocily how the projoct manager will communicato to the Executive Sponsor, Projoct Team mombers, and Stakeholders, e.g., frequency of status roports, froquoncy of Project Team mootings, atc. Progressive meetings for developers to demonstrate the project progress to project managers are to be held weekly. The progress meeting is to be held after every five days for progressive development by the developers. The project managers should share the progress report with the executive bi-weekly to share the advanced information. 1. First Read and Review the Project Charter and Project Plan Overview Announcement, followed with Review of the Project Charter Step 1 and Step 2 Announcements 2. Create your own Individual Project Plan - Must be a Project with external players and/or entities that you as a Project Manager will manage. 3. Download the Project Charter template and fill out each section with the appropriate sections using the information from your own Individual Project Plan. When you are done, save it as either a Word or PDF file and upload for grading. 4. Note: This assignment assesses the following SLOs. 4.1-Identify and apply correct strategic management across different phases of the project life cycle. 4.3. Critique, analyze, and decide between various projects based on cost/benefit, bido bid, net present value, and other analytical techniques and then prepare winning proposals accordingly. 3. Stakeholders (e.g., those with a significant interest in or who will be significantly affected by this project. This includes your professor.) The project stakeholders include: The executive sponsors, developers (team members) The department heads, department sponsors, and project manager 4. Project Scope Statement Project Purpose / Business Justification Why are you doing this? To introduce a customer relationship management system to ensure all customer/prospects queries are answered on time, and no call is unanswered. Objectives (in business terms) Describe the measurable outcomes of the project, e.g., reduce cost by XX or increase quality to yyyy 1. To increase the number of sales in The Company 2. To improve customer service 3. To motivate employees with better appraisal means 4. To track the user support system with effective case follow-ups 5. To increase customer sales satisfactory 6. To reduce unhandled cases(calls/SMS/WhatsApp/social medial chats comments and messages) 7. To increase orders per sales team Deliverables List the high-level "products" to be created (e.g., improved X process, employee manual on yyyy) 1. A working system to enhance reporting to management helps them trace communication and assess the productivity of the employees and conversion rates 2. Support during the first three months of the product launch 3. maintenance manual 4. User manual/Training on how to use the system Scope List what the project will and will not address (e.g., this project addresses units that report to the Office of Executive Vice President. Units that report to the Provosts Office are not included) The sales team will introduce the CRM system to track all orders placed, abandoned carts, customers' queries, comments, and feedback. The system will integrate all communication channels, including phone calls, SMS, and social media communications. The executive will be able to follow all the communication channels to see how the customers have been served in addition to tracking the employee who has closed most sales and has many open cases. Project Milestones Propose start and end dates for Project Phases (e.g., Inception, Planning, Construction, Delivery) and other major $$\text{Unknown environment 'tabular'}$$ External Dependencies Wil affect the project since success depends on coordinating efforts between the project team and one or more other individuals or groups. Has everyone involved agreed to this interaction? The project will depend more on tye whole team; hence success is dependent on both internal and external stakeholders 5. Communication Strategy (spocily how the projoct manager will communicato to the Executive Sponsor, Projoct Team mombers, and Stakeholders, e.g., frequency of status roports, froquoncy of Project Team mootings, atc. Progressive meetings for developers to demonstrate the project progress to project managers are to be held weekly. The progress meeting is to be held after every five days for progressive development by the developers. The project managers should share the progress report with the executive bi-weekly to share the advanced information

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