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Job description Jennifer Carter graduated from State University in June 2008, and after considering several job offers, decided to do what she always planned to do - go into business with her father, Jack Carter. Jack Carter opened his first laundromat in 1998 and his second in 2001. The main attraction of theses coin laundry business for him was that they were capital rather than labor intensive. Based on her review of the stores, Jenifer concluded that one of the first matters she had to attend to involved developing job description for her store managers. As Jennifer tells it, her lessons regarding job descriptions in her basic management and HR management courses were insufficient to convince her of the pivotal role job description actually play in the smooth functioning of than enterprise. Many times during her first few weeks on the job, Jennifer found herself asking one of her store managers why he was violating what she knew to be recommended company policies and procedures. Repeatedly, the answers were either" because I didn't know it was my job "or "because I didn't know that was the way we were supposed to do it" Jennifer know that a job description, along with a set of standards and procedures that specified what was to be done and how to do it, would go a long way toward alleviating this problem. In general, the store manager is responsible for directing all store activities in such a way that quality work produced, customer relations and sales are maximized, and profitability is maintained through effective control of labor, supply, and energy costs. In accomplishing that general aim, a specific store manager's duties and responsibilities include quality control, store appearance and cleanliness, customer relations, bookkeeping and cash management, cost control and productivity, damage control, pricing, inventory control, spotting and cleaning, machine maintenance, purchasing, employee safety, hazardous waste removal, human resources administration, and pest control. The questions that Jennifer had to address follow. Questions 1- What should be the format and final form of the store manager's job description? 2. Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate? 3. How should Jennifer go about collecting the information required for the standards, procedures, and job description? 4. What, in your opinion, should the store manager's job description look like and contain

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