Instructions: Read the Grand View Grocers Corporation casebelow.
Grand View Grocers Corporation, headquartered in Clewiston,Florida, is among the nation’s top grocery chain companies, withover $34 billion in revenue. It operates and owns approximately1,500 grocery stores in 10 states and will be expanding operatonsto Washington, D.C. in the near future.
Grand View Grocer’s Corporation’s operating strategydistinguishes it from other grocery chain companies. Each grocerystore has a Training and Development Methods manager that allowsdecisions to be made locally, close to the client. This also makesGrand View Grocer Corporation’s service more responsive, reliable,and empathetic to its customers.
Recently, Grand View Grocers Corporation has identified a thatthere is an increase in the annual turnover rate for cashiersnationwide. The increase was found in newly hired cashiers, so itwas determined that on-the-job training was ineffective.
Under the direction of the store manager, cashiers perform avariety of tasks, including:
*Receive payment by cash, check, credit cards, vouchers, orautomatic debits.
*Issue receipts, refunds, credits, or change due tocustomers.
*Count money in cash drawers at the beginning of shifts toensure that amounts are correct and that there is adequatechange.
*Greet customers entering establishments.
*Maintain clean and orderly checkout areas.
*Establish or identify prices of goods, services or admission,and tabulate bills using calculators, cash registers, or opticalprice scanners.
*Issue cashier’s checks, money orders, mailing stamps, andredeem food stamps and coupons.
*Resolve customer complaints.
*Answer customers' questions, and provide information onprocedures or policies.
*Cash checks for customers.
*Weigh items sold by weight in order to determine prices.
*Calculate total payments received during a time period, andreconcile this with total sales.
*Compute and record totals of transactions.
*Sell lotto tickets and other items to customers.
*Keep periodic balance sheets of amounts and numbers oftransactions.
*Bag, box, wrap, or gift-wrap merchandise, when needed.
*Sort, count, and wrap currency and coins.
*Process returns and exchanges.
*Request information or assistance using paging systems.
*Stock shelves, and mark prices on shelves and items, whenneeded.
*Compile and maintain non-monetary reports and records.
Essential cashier functionsinclude the following:
Perform for or Working Directly with thePublic -- Performing for people or dealing directlywith the public. This includes serving customers in restaurants andstores, and receiving clients or guests.
Establish and Maintain InterpersonalRelationships -- Developing constructive andcooperative working relationships with others, and maintaining themover time.
Get Information -- Observing,receiving, and otherwise obtaining information from all relevantsources.
Identify Objects, Actions, and Events-- Identifying information by categorizing, estimating, recognizingdifferences or similarities, and detecting changes in circumstancesor events.
Process Information -- Compiling,coding, categorizing, calculating, tabulating, auditing, orverifying information or data.
Describe in 350- to 525- words the trainingmethod or combination of training methods that you would recommendfor training.
Justify in 350- to 525- words your choice ofmethod(s).
