Instructions:
Read the case Below and answer the question that follow:
In the garment industry, quality control is mainly practicedright from the initial stage of sourcing raw materials to the stageof final finished garment. For textile and apparel industry,product quality is calculated in terms of quality and standard offibers, yarns, fabric construction, color fastness, surface designsand the final finished garment products.
David, the quality manager of an international garmentcompany, states that \"quality is ultimately a question of customersatisfaction\". He assumes that good quality increases the value ofthe products, establishes brand name, and builds up good reputationfor the company. To eliminate garment defects, David develops andmaintains control charts regularly to optimize processes and reducevariability. Such defects include:
·​ ​Inefficient production.
·​ ​The clothes are easily torn out and can't handle any kindof damage.
·​ ​Certain parts of the clothes (such as buttons) are noteasily replaced.
·​ ​The feel and look of the products are missing.
Particularly, David considers that the perceived quality of agarment is the result of a number of aspects, which together helpachieve the desired level of customer satisfaction.
For example, majority of customers complain about the \"Threaddiscoloration after Laundry\". A common discoloration would be thepick-up of a greenish or turquoise tint. To solve this problem,David empowered his employees to communicate the followinginstructions with all customers during pre-sales, posts sales anddelivery services:
·​ ​Correct PH level (too low) and Water Temperature (too low)during laundry.
·​ ​Use the proper chemicals and laundry cycles.
·​ ​Do not overload washers with too many garments at onetime.
Questions (25 marks each):
1. ​According to Garvin’s list of quality dimensions, whichfour dimensions were present above? Justify.
2. ​Which functional perspective is mainly practiced in thegarment industry? Explain how it would affect the garmentbusiness.
3. ​Which sphere of quality did David focus on to eliminatethe process defects? Justify.
4. ​What functional perspectives on quality did David apply toachieve quality improvem
