In the context of total quality management (TQM), which of thefollowing statements is true of continuous improvement?

a.The basic philosophy of continuous improvement is thatimproving major processes periodically has the highest probabilityof success.

b.It is the implementation of a large number of small,incremental improvements in all areas of an organization on anongoing basis.

c.In continuous improvement, changes to all job activities aremade solely by the founders and top-level executives.

d.In continuous improvement, managers measure the expectedbenefits of a huge change and favor the ideas with the biggestpayoffs.

In the context of budgetary control, a responsibility center isdefined as any organizational department or unit under thesupervision of a team of 6 to 12 employees responsible for itsactivity.

True

False

Lucas uses a fitness tracker app on his smartphone to measurehis calorie intake in a day and track the activities that help himburn calories through the day. His aim is to modify his lifestylefor better health and increased work productivity. In the contextof managing quality and performance, Lucas's practice ofvoluntarily collecting and analyzing data about himself in order toimprove is an example of:

a.auto-analytics.

b.self-induction.

c.a feasibility study.

d.a social orientation approach.