If you have a customer who wants to buy a product from yourcompany and you've tested the design on the product and you knowthe temperature and pressure that are safe for use. The customertells you they want to use this product at the limits of thephysical tolerance range. The data that you have says the proposeduse is at the edge of the product's intended usezone. The temperatures and pressures go a little beyondwhat the customer proposed. As a manager you know the product wouldfail. This is a big customer and does lots of business with yourcompany
Debate Preparation Questions
- What would you tell the customer? Why?
- How should managers deal with ambiguous information? Dothey have obligations to share all that they know, or should theyprovide customers and users only with the information they need toknow?
- How would you describe the benefits and risks of eachproposal?
- how does this tie into Corporate Governance and Ethics
