If you have a customer who wants to buy a product from your company and you've...

70.2K

Verified Solution

Question

General Management

If you have a customer who wants to buy a product from yourcompany and you've tested the design on the product and you knowthe temperature and pressure that are safe for use. The customertells you they want to use this product at the limits of thephysical tolerance range. The data that you have says the proposeduse is at the edge of the product's intended usezone. The temperatures and pressures go a little beyondwhat the customer proposed. As a manager you know the product wouldfail. This is a big customer and does lots of business with yourcompany
Debate Preparation Questions
What would you tell the customer? Why?
How should managers deal with ambiguous information? Dothey have obligations to share all that they know, or should theyprovide customers and users only with the information they need toknow?
How would you describe the benefits and risks of eachproposal?
how does this tie into Corporate Governance and Ethics

Answer & Explanation Solved by verified expert

4.4 Ratings (1051 Votes)

It would be better to tell the customer about the probability of failures due to design constraints since the manager knows that the product will surely fail This is the right thing to do and since the customer is a a big customer it would be prudent not to anger the company by providing a defective product The customer will be bound to accept See Answer

Get Answers to Unlimited Questions

Join us to gain access to millions of questions and expert answers. Enjoy exclusive benefits tailored just for you!

Membership Benefits:

Unlimited Question Access with detailed Answers
Zin AI - 3 Million Words
10 Dall-E 3 Images
20 Plot Generations
Conversation with Dialogue Memory
No Ads, Ever!
Access to Our Best AI Platform: Flex AI - Your personal assistant for all your inquiries!

Become a Member