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- X Data table Requirements Wholesale Customers North America South America Wholesaler Wholesaler Retail Customers Green Global Energy Power $ 150,000 $ 120,000 420,000 $ 25,000 590,000 $ 43,000 465,000 1. Calculate customer-level operating income. 2. Prepare a customer-cost hierarchy report. 3. Burtman - Tech's management decides to allocate all corporate-sustaining costs to distribution channels: $45 million to the wholesale channel and $22 million to the retail channel. As a result, distribution channel costs are now $79 million ($34 million + $45 million) for the wholesale channel and $29 million $7 million + $22 million) for the retail channel. Calculate the distribution-channel-level operating income. On the basis of these calculations, what actions, if any, should Burtman - Tech's managers take? Explain. 4. How might Burtman - Tech use the new cost information from its activity-based costing system to better manage its business? Revenues at list prices Discounts from list prices Cost of goods sold Delivery costs Order processing costs 7,800 540 320,000 118,000 84,000 400 630 160 130 725 1,040 175 115 Cost of sales visit 5,600 5,500 2,000 1,350 Print Done Burtman - Tech has only two retail and two wholesale customers. Information relating to each customer for 2020 follows (in thousands): (Click the icon to view the data.) Burtman - Tech's annual distribution-channel costs are $34 million for wholesale customers and $7 million for retail customers. The company's annual corporate-sustaining costs, such as salary for top management and general-administration costs, are $67 million. There is no cause-and-effect or benefits-received relationship between any cost-allocation base and corporate-sustaining costs. That is, Burtman - Tech could save corporate-sustaining costs only if the company completely shuts down. Read the requirements. Requirement 1. Calculate customer-level operating income. Begin by calculating each customer's gross margin. Then calculate the operating income for each customer. (Enter amounts in thousands.) All amounts in thousands of U.S. Dollars Wholesale Retail North America South America Green Global Wholesaler Wholesaler Energy Power Gross margin Requirement 1. Calculate customer-level operating income. Begin by calculating each customer's gross margin. Then calculate the operating income for each customer. (Enter amounts in thousands.) All amounts in thousands of U.S. Dollars Wholesale Retail North America South America Green Global Wholesaler Wholesaler Energy Power Revenues at list price $ Price discounts Revenues at actual prices 55559000 44 5665.00 000 Cost of goods sold Gross margin Customer-level operating costs: Order processing Delivery Sales visits 5.000 Total cust-level oper. costs TORES DISSE $ $ 10 $ 14US$ Customer-level operating income Customer Distribution Channels (all amounts in thousands of U.S. Dollars) Wholesale Customers Retail Customers Total N. America S. America Total Green Global Wholesaler Wholesaler Retail Energy Power Revenues at actual prices Total Wholesale ITTEZZOS DDDDDD8888885 Customer-level costs y999990 $ 5 $ Customer-level operating income 105.040 Distribution-channel costs ABALOO DO 20 Distribution-channel-level oper. inc. $670 DO Corporate-sustaining costs Operating income

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