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Hospital Copy Office

A hospital's copy office receives orders from managers forarticles and other materials to be copied for in-house seminars.When the copy office receives an order, an employee reviews theorder and sorts it into two groups: one of materials withcopyrights and another of materials without copyrights. Twoemployees then look in the copy office's storeroom to see if anycopyright materials remain from a previous seminar in on-handinventory; what is not already in storage is ordered. Anotheremployee photocopies the handouts that are not copyright-protected.When the photocopying is complete, the copied handouts are stapled.All materials, both with and without copyrights, are then drilled.Finally, two employees inspect the materials for conformance tospecifications. This involves checking the photocopies against themanager's order, inspecting the drilled holes, assuring that theproper pages were stapled together in the correct sequence,collating the assembled articles and other handouts, and placingorders for the copyrighted articles that were not already onhand.

Each task must be performed in the sequence given below. Thehospital's copy office operates 8 hours per day.

Task	Employees Assigned	Task Time(minutes)
Review order; sort into materials with and withoutcopyrights	1	15
Look in storeroom for copyright material already in on-handinventory	2	15
Photocopy handouts without copyright	1	30
Staple handouts photocopied in house	1	10
Drill all on-hand materials	1	20
Inspection and placement of orders for unavailable copyrightedmaterials	2	45

A. What is the minimum possible throughput time of the ordercompletion process in the copy office?

B. What is the cycle time of the order completion process in thecopy office?

C. What is the hourly capacity of the order completion processin the copy office?

D. To bring in extra revenue, the hospital's copy office added anew service in 2016 - direct delivery of external customer ordersto customers' workplaces (for a fee). The copy office's deliveryrecord for 2016 showed that 65% of their customers received theircompleted order in 24 hours, another 25% within 36 hours, andanother 10% within 45 hours. What was the copy office's averagedelivery time for 2016?

E. If each and every task in the order completion process at thecopy office except "Review order" and "Look in storeroom" averagesfive percent scrap, what is the overall yield ofcompleted orders?

F. In 2015, the hospital copy office's planned capacity forphotocopying was based on 350 days per year of operation. However,copy machine breakdowns caused the copy office five unplanned daysof downtime. What was the copy machine utilization in thehospital's copy office in 2015?