FORM 1: Malia Hotel Room Division Sales and Expenditure.

Expenditure	Budget (RM)	Actual (RM)	Expenses Variance (RM)	Result Remarks	Departmental Expenses FO - HK
Payroll expenses	185,686	162,027
Linen hire	5,246	5,285
Laundry & valet	14,648	13,566
Contract cleaning	1,664	1,556
Guest supplies	55,645	55,854
Postage & stationary	856	858
Cleaning materials	1,254	1,143
Department Uniforms	2,546	2,536
Staff uniforms	5,085	4,685
P/A decorations	3,586	3,505
Voucher allowance	3,500	4,000
PMS license	35,600	35,000
Telephone & Telefax	3,215	2,465
Transportation	13,809	10,106
Booking expenses	3,116	3,000
O.S. Printing station	450	500
Total Operating Expenses	335,906	306,0861
Total Actual Front Office Expenditure (RM)
Total Actual Housekeeping Expenditure (RM)
Actual Cost per room based on total operating expenses (RM)

1. The following is the Sales and Expenditure record for Malia Hotel. June 2021 Sales and Expenditure for Malia Hotel Revenue Actual Budget 12600 10458 Total room available Room night sold Room occupancy Average length of stay Average room rate 12600 10080 80% 3 nights RM295.50 83% 3 nights RM285.50 Expenditure Budget RM Payroll expenses Linen hire Laundry and valet Contract cleaning Guest supplies Postage and stationary Cleaning materials Departmental Uniforms Public area decorations Actual RM 185,686 5,246 14,648 1,664 55,645 856 162,027 5,285 13,566 1,556 55,854 858 1,143 2,536 3,505 4,000 35,000 2,465 10,106 1,254 2,546 3,586 3,500 35,600 3,215 13,809 3,116 Voucher allowance PMS license Telephone & Telefax Transportation Booking expenses O.S. Printing & Station 3,000 500 450 Total Operating Expenses 330,821 301,401 As a Room Division Executive for Malia Hotel, you are asked by the Finance department to evaluate the Room Division performance between hotel Front Office and Housekeeping department expenses performance. a. Use FORM 1 to present Malia Hotel Front Office and Housekeeping expenses performance. (10 marks) b. Based on the FORM 1 answer, discuss the performance of Malia Hotel Room Division Department. (10 marks) C. Suggest THREE (3) ways in which the room division department could establish to control its expenditure without compromising on quality and ensuring high customer satisfaction. (15 marks) 1. The following is the Sales and Expenditure record for Malia Hotel. June 2021 Sales and Expenditure for Malia Hotel Revenue Actual Budget 12600 10458 Total room available Room night sold Room occupancy Average length of stay Average room rate 12600 10080 80% 3 nights RM295.50 83% 3 nights RM285.50 Expenditure Budget RM Payroll expenses Linen hire Laundry and valet Contract cleaning Guest supplies Postage and stationary Cleaning materials Departmental Uniforms Public area decorations Actual RM 185,686 5,246 14,648 1,664 55,645 856 162,027 5,285 13,566 1,556 55,854 858 1,143 2,536 3,505 4,000 35,000 2,465 10,106 1,254 2,546 3,586 3,500 35,600 3,215 13,809 3,116 Voucher allowance PMS license Telephone & Telefax Transportation Booking expenses O.S. Printing & Station 3,000 500 450 Total Operating Expenses 330,821 301,401 As a Room Division Executive for Malia Hotel, you are asked by the Finance department to evaluate the Room Division performance between hotel Front Office and Housekeeping department expenses performance. a. Use FORM 1 to present Malia Hotel Front Office and Housekeeping expenses performance. (10 marks) b. Based on the FORM 1 answer, discuss the performance of Malia Hotel Room Division Department. (10 marks) C. Suggest THREE (3) ways in which the room division department could establish to control its expenditure without compromising on quality and ensuring high customer satisfaction. (15 marks)