EOC 12.3 2 tries left Serena understands and desires the features offered...
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EOC tries left Serena understands and desires the features offered by the Apple iPhone but has not yet made the decision to upgrade from her current cell phone. Serena most likely lacks which of the following items pertaining to the iPhone? knowledge conviction awareness preference 
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tries left
Serena understands and desires the features offered by the Apple iPhone but has not yet made the decision to upgrade from her current cell phone. Serena most likely lacks which of the following items pertaining to the iPhone?
knowledge
conviction
awareness
preference
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