Employees of Kingston General Hospital (KGH) are divided by the area of the hospital in which...
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Employees of Kingston General Hospital (KGH) are divided by thearea of the hospital in which they work, and there is little'cross-over' - the staff of the Intensive Care Unit tend to onlysocialize with their team, the staff of the Emergency Departmentdon't really converse with any other department, etc. It has nowgotten to the point that those nurses that work the night shiftdon't really have anything to do with those that typically work theday shift, and the nurse managers are noticing that this isstarting to affect their patient reports at shift change. The lackof communication outside of work is now transferring to a lack ofcommunication for work-related tasks and as a result, patientsafety is at risk.
The issue is not only communication, but employees also do notseem motivated to improve upon the feedback given on their lack ofcommunication. Suppose you are a unit manager and have been taskedwith putting in place some strategies to help improve theircommunication and lack of motivation. List and clearly describe 3strategies you might use as a manager in this situation. Pleasemake sure to specifically mention the scenario in yourstrategies.
Employees of Kingston General Hospital (KGH) are divided by thearea of the hospital in which they work, and there is little'cross-over' - the staff of the Intensive Care Unit tend to onlysocialize with their team, the staff of the Emergency Departmentdon't really converse with any other department, etc. It has nowgotten to the point that those nurses that work the night shiftdon't really have anything to do with those that typically work theday shift, and the nurse managers are noticing that this isstarting to affect their patient reports at shift change. The lackof communication outside of work is now transferring to a lack ofcommunication for work-related tasks and as a result, patientsafety is at risk.
The issue is not only communication, but employees also do notseem motivated to improve upon the feedback given on their lack ofcommunication. Suppose you are a unit manager and have been taskedwith putting in place some strategies to help improve theircommunication and lack of motivation. List and clearly describe 3strategies you might use as a manager in this situation. Pleasemake sure to specifically mention the scenario in yourstrategies.
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