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Dell & Co. makes electronic components. Chris Dell, the president, recently instructed Vice President Jim Bruegger to develop a total quality control program. "If we don't at least match the quality improvements our competitors are making, "he told Bruegger, "we'll soon be out of business." Bruegger began by listing various "costs of quality" that Dell incurs. The first six items that came to mind were: Classify each item as a prevention cost, an appraisal cost, an internal failure cost, or an external failure cost. Then, determine the total cost of quality by category. Begin by classifying each item as a prevention cost, an appraisal cost, an internal failure cost, or an external failure cost by entering each amount in the appropriate column, then, determine the total cost of quality by category. (If a box is not used in the table leave the box empty: do not enter a zero.) Dell & Co. makes electronic components. Chris Dell, the president, recently instructed Vice President Jim Bruegger to develop a total quality control program. "If we don't at least match the quality improvements our competitors are making, "he told Bruegger, "we'll soon be out of business." Bruegger began by listing various "costs of quality" that Dell incurs. The first six items that came to mind were: Classify each item as a prevention cost, an appraisal cost, an internal failure cost, or an external failure cost. Then, determine the total cost of quality by category. Begin by classifying each item as a prevention cost, an appraisal cost, an internal failure cost, or an external failure cost by entering each amount in the appropriate column, then, determine the total cost of quality by category. (If a box is not used in the table leave the box empty: do not enter a zero.)

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