Cyrus works as an assistant manager at the Clean-Up Car Wash. A customer complained to the...

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General Management

Cyrus works as an assistant manager at the Clean-Up Car Wash. Acustomer complained to the manager that the car wash damaged herrear window wiper. The manager, Jia Li, asked Cyrus to determinewhether this is a serious problem. If so, Jia expects Cyrus to comeup with a solution.
a. What are some reasons that Jia Li would not automaticallyassume that damage to rear window wipers is a problem for thebusiness?
b. What techniques would you suggest that Cyrus use to determinewhether this is a problem?
c. What ideas for solving the problem would you suggest toCyrus?

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3.5 Ratings (273 Votes)

In this condition if Jia Li refuses to take any action against the specific condition then it could provide negative mouth to mouth publicity of the specific small business in its respective environment Having in mind about this consideration the manager is likely to think that this could be a See Answer

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