Cyrus works as an assistant manager at the Clean-Up Car Wash. Acustomer complained to the manager that the car wash damaged herrear window wiper. The manager, Jia Li, asked Cyrus to determinewhether this is a serious problem. If so, Jia expects Cyrus to comeup with a solution.
a. What are some reasons that Jia Li would not automaticallyassume that damage to rear window wipers is a problem for thebusiness?
b. What techniques would you suggest that Cyrus use to determinewhether this is a problem?
c. What ideas for solving the problem would you suggest toCyrus?
