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Create a process map of Hank the Handyman's work process (use Excel; Insert > Shapes...

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Accounting

Create a process map of Hank the Handyman's work process (use Excel; Insert > Shapes > Flowchart); show weekly how his process flows. The map should consist of 1540 steps. Once you've documented his flow, go back and identify each step in his process as customer value add (CVA), business value add (BVA), or non value add (NVA).

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