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Companies are turning to Customer Relationship Management (CRM) to improve their customer focus. List and explain...

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General Management

Companies are turning to Customer Relationship Management (CRM)to improve their customer focus. List and explain two of the majorapplication components of a CRM system.

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Customer relationship management are applications that are meant to manage leads and convert them to potential customers or understand customers better to retain them The major components of a CRM are Marketing Sales Customer Service Example of a customer relationship management    See Answer
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