Comfort Zone is a 60-bed, for-profit intermediate care facilityin northern California. The reha-bilitative department manager,Jamie Richards, has been working at Comfort Zone for only 6months.She holds monthly staff meetings, as well as additional individualmeetings with staff toaddress specific patient-related issues. Onmost days, she eats lunch in a quiet corner of the cafe-teria sothat she can catch up on her paperwork at the same time.CatherineWilliams, one of her staff members who has been working at thefacility for morethan 25 years, spotted her in the cafeteria oneday and sat down uninvited. Catherine has neverattended any of themonthly meetings and always has an excuse for not attending.Catherinesaid, “I’ve been waiting to tell you this ever since youbegan working here, but I wanted you to getadjusted first. Now wecan finally talk. I have been here for a long time and have seenall kinds ofcomings and goings.”Catherine proceeded to tell Jamieabout her staff who were constantly tardy or absent. She also toldJamie about the things the staff had been doing behind her back,such as using the Inter-net for personal matters, going shoppingduring lunch hour and coming back late, and going homeearly withoutpermission. Catherine concluded with, “At your monthly meetings,the staff show up to tell you that everything’s just fine, when Iknow differently. I’m too busy working to attendthese meetings. Ifyou want my opinion, I would fire them all since they areincompetent.
ANSWER THE FOLLOWING-----
1.How should Jamie deal with the information that Catherineprovided?
2.What do you think of Jamie’s methods of communicating with herstaff?
3.Do you think that she should use a different form ofcommunication with Catherine?
