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Citizen Bank employees shows little trust for its managementteam and it is aware that information is not shared andcommunication within the organization is insufficient.

Chris Korr, was given the task by one of his managers to selectand implement an investment management software at the CitizenBank.

This software is to be used to eliminate the use of paper andbeef up departmental transactions. The department that responded tothe software change were audit, compliance, investment and wealthdepartments. The team selected for implementing the softwarecomprised primarily of personnel from the wealth managementdepartment.

The software selected by Mr. Korr along with the project team isnow being adapted and used by the organization. Many employeescomplained that the software is not as user friendly as theprevious one that was used, even if a surveyed was done, theeventual choice was not the best and cost millions of dollars.

The software that was chosen was the leading brand in manydeveloped countries, used by many banks. However, employees haveindicated that the software was not user friendly and has manydeficiencies and in returned the software prevents employees fromfulfilling critical job functions. An employee from the ComplianceDepartment stated that “the software did not take intoconsideration the peculiarities of the Caribbean and assumed thatone size fits all.”

The wealth management team that were responsible forimplementation have all left the organization.

1. State and Evaluate the importance of communicating ineffectively managing change at the Citizen’s Bank and makerecommendations to a communication policy that the bank canuse.

The answer should be within 400 words count limit for thequestion.   

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