â€œChris was appointed the Chief Guest of Honor for the forthcoming Independence and Republic Day of...

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Operations Management

â€œChris was appointed the Chief Guest of Honor for theforthcoming Independence and Republic Day of Mauritius at MITD andin this context he should very formal and well-dressed. So hedashed to the nearest shop to get a smashing pair of shoes and amatching jacket to impress people at that function. The prices ofthese items were affordable but the colour of the jacket was toobright and dazzling. In addition, the shoes were unacceptably tightfit. Given the time constraint and the risk of not getting exactlywhat he was looking for he settled by purchasing them.â€ If the Shopapplied the Trilogy of Juran; â€œQuality Planning, Quality Controland Quality Improvement,â€ explain what the shop-owner should havebeen seen doing? (400-500 words).

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Juran Trilogy is concerned with the management of quality and is concerned with its 3 tenants Quality Planning Quality Control and Quality Improvement as we see in the above case the concepts mentioned above can be used in the shop Here the Problem Statment is The Improvement of the shopping experience Quality Planning It is also referred to as quality by design and is an innovative way to enable the design of the products or service alongwith the processes ie See Answer

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