Chapter 10

You are a supervisor in Macklin Corporation, a manufacturer ofcarpentry tools that is located in Los Angeles. During a recentstaff meeting, employee motivation was a major topic of discussion.A number of the supervisors indicated that their subordinates don’tseem to be as highly motivated as they were a few years ago. As aresult, work is not produced as quickly or with as much quality aswas the case earlier. Some at the meeting indicated that this is asign of the times-that is not the fault of Macklin. Othersindicated that they believed the problem stemmed from the fact thatsalary increases have been lower the last several years than everbefore, primary because the company is not as profitable as it wasearlier. Others said that they believe the problem of employeemotivation can be attributed to a lack of fringe benefits inMacklin, especially since an increasing number of companies in theLos Angeles area are being more generous with the benefits theyoffer. To correct the problem, several supervisors recommended thata consultant be brought in. Another recommendation was to have thepersonnel department do an in-house study to determine the sourceof the problem. A questionnaire could be developed that wouldrespond to anonymously. While no decision were made at the meeting,the executive vice president for the input of each person whoattended he wants input regarding your ideas about (1) the reasonswhy the employees are not as highly motivated as they were in thepast and (2) whether the study should be conducted by a consultantor by the human resources department.

Do you believe that a consultant should be hired or do youbelieve the human resources department should conduct the study?Why

Eighth Edition

Administrative office Management

An introduction

Zane k. Quible