Chapter 07 Aplia Assignment You have been a long time member of the local credit union Last week when you stopped by to make a deposit the customer service representative was rude and condescending You chose not to mention it to the branch manager This afternoon you experienced the same rude treatment from the same representative You are a personal friend of the branch manager and know that she would be upset if she knew clients were being treated disrespectfully You decide to send a note providing some constructive criticism Consider your intent in this situation Should you send the constructive criticism O Yes The branch manager deserves the opportunity to improve customer service at her location O No The representative would get in trouble and might even be fired Read the constructive criticism message and then answer the corresponding question To the Mobile Minute Manager Your customer service representative named Jenny Livingstone is incredibly rude and obnoxious Yesterday evening when I called to confirm the number of minutes left on my monthly plan she told me to check the website When I told her that my Internet was down she told me to go to the library because I was tying up the line and her main job was to help people pay their bills I don t think she has a high school education and that reflects really poorly on your company and on her