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Case Synopsis: 80% of Zappos Employees No Longer Have aManagerZappos announced late last year that it would eliminate titlesand traditional managers from its company. The company says that80% of its 1,500 employees are now working under Holacracy, a neworganizational philosophy meant to offer workers more flexibilityby replacing traditional job titles with a fluctuating number ofroles that each employee is assigned. Rather than being accountableto a single boss in a traditional hierarchy, each employee reportsto the other people in their “circles.” Each circle has anorganizational goal to achieve, and each role that people fillwithin the circle is a task necessary for accomplishing thatgoal.Zappos still has some hierarchy, such as the job of assigningroles within each circle. One of the biggest challenges posed bythe new system has been teaching employees what Holacracy is andhow to use it. It’s unclear how much the company has functionallychanged since it began its transition at the end of last year.Zappos hopes the move to Holacracy will pay off by helping thecompany improve internal communication and by allowing employees topush the company into areas it has not previously venturedinto.Questions1. How might fluctuating job roles affect employees’productivity?2. As an employee, what advantages and disadvantages do yousee to Holacracy?3. Search the Internet and outline additional changes thathave occurred at Zappos since the new management structure wasimplemented. Do you think the structure will be a success? Why orwhy not?3 sentens for each
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