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Case: Superior IT Sdn Bhd is the market leader in information technology systems business for many years. The company produces and trades information technology systems and gadgets comprising laptops, laser printers, AI security camera systems, computer accessories, WIFI systems and many other information gadgets. The General Manager reported that the company is encountering continuous sales decline in the last two years although the company is adopting activity-based-management. The Marketing Manager feedback that the company is losing sales due to non-competitive price, high warranty claims and incompetent in delivery services. The Production Supervisor informed the management that there are a lot of backlog production for the continuous high volume of orders due to frequent machines breakdown. Human Resource Director provided report on unfavourable staff turnover rate mainly due to work stress. The Purchasing Manager was perceived to be a good negotiator in acquiring input materials at lower costs, however, the company was unable to retain long term suppliers.

Report Guidance - Content:

1. The Chief Operation Officer (COO) wanted to conduct an urgent meeting next week and he proposed to implement value chain analysis and Kaizen costing to turn around the business. You are required to elaborate on potential challenges and conditions to be fulfilled to implement the Chief Operation Officers proposed strategic tools. 2. The Finance Director proposed to outsource business turnaround project to external professional consultants. You are required to elaborate on the pros and cons in outsourcing external professional consultants for Superior IT Sdn Bhd. Point, Explanation, Example Answer minimum How? What? Why? With example

The above answer and provide references for the above answer which included from the website, journal and textbook and put them beside the text that is suitable to text.

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