Case Study
Tuition Refund Refusal
Imagine you work as a cashier at Rio Salado College in theCashier's Office. Your job includes processing refund checks forstudents who drop their courses. Per the Refunds Web site, 100%refunds are allowed only within the first 7 calendar days for a14-week class. You have received the following email request from astudent and need to send a letter responding tothe student.
March 19
My name is Omar Palacio, and I am requesting a full refundof my tuition. I enrolled in MKT110 (a 14-week course) with a startdate of March 5. Although I may be beyond the full-refund window, Ideserve a full refund because I can't finish the course. I recentlyreceived a promotion at work, and my schedule is now too busy toattend school. Please send my full refund check to my homeaddress.
Thank you,
Omar
Refusal Letter Essay
- Write an essay describing the techniques you would use as thecashier writing a refusal letter to Omar. Use either the inductiveor deductive approach as recommended in the textbook and explainwhy this approach is best. Describe the elements and facts youwould include and the order in which you would present them.
- Your essay must include an introduction, body, and conclusion.It should address all relevant parts of each question.
