CASE Study :

Soltis & Sons is a management consulting firm that isattempting to grow its business by targeting small businesses thatare run by women or immigrants. In pursuing this strategy, thecompany has hired employees of other cultures whose first languageis not English. Many of these employees are under 30 and they donot have college degrees. While this effort is leading to aworkforce that mirrors the clients, the company finds thatemployees and managers are experiencing difficulties communicatingwith one another. This leads to misunderstandings and a decrease inproductivity and customer satisfaction. For example, if a managergives instructions about completing a certain task to an employeewho fails to fully comprehend the instructions, the employee maymake mistakes.

The director of Human Resources is considering whether or not tooffer some type of training, yet none has been offered to date. Shethinks some employees may be

impacted by negative stereotypes associated with a lack of workexperience with people from different cultures. She also noted thatsome work teams do not like to be

supervised by younger people of color. A few employees quit overthis issue and management is trying to decide what to do.

Using the 3-Step Problem-Solving Approach and the OrganizingFramework, how can Soltis & Sons address the problem?

Step 1: Define the problem. What are the gaps between thedesired outcomes and the current state?

Step 2: Identify causes of the problem. Remember, the diversityclimate is an important situation factor. There are also relevantprocesses across the individual

level (perception, attributions, and psychological safety), thegroup/team level (group/team dynamics), and the organizationallevel (options to manage diversity).

These inputs and processes have critical outcomes.

Step 3: Make recommendations for solving the problem. Whatoptions does Soltis & Sons have?

Word count should be more than 600 words( total of 3 steps ).

Please help me !! Thank You.