Case Study: Project Communications Management: Best Practices inPractice As part of a large IT systems integration project for theState of California, I witnessed the Project Management Office(PMO) do an excellent job of ensuring that the project stakeholderswere properly informed of the project’s progress, outstandingissues, risks, and change requests. Information was gathered frommultiple sources (for example, Project Schedule, Issue and RiskRepositories, Testing Tool Data Metrics, Change Request Log, and soon) and compiled into a comprehensive weekly status report that wasshared with the stakeholders. In addition, detailed risk and issuestatus reports were prepared and shared in the weekly risk andissue management meetings. Also, the overall project performancestatus was communicated to the control agencies (for example,California Department of Technology, Department of Finance, and soon) via a monthly Project Status Report (aka PSR) containing avariety of performance tracking metrics. All questions wereresponded to, and all ambiguities were clarified in a timely mannerto ensure that the information was clearly understood by therecipients as intended and everyone was on the same page. Theproject director was a strong proponent of information quality whotook a keen interest in monitoring the quality of the content anddelivery of the status reports and suggested improvements whennecessary. Case Study Questions 1. What project communications bestpractices did the project practice? 2. How was the projectperformance status communicated to the control agencies? 3. Whatrole did the project director play in enhancing the projectcommunications management? 4. What are the lessons learned fromthis case?