Case study:
Ingrid is the CEO of Bathurst Bank, she is currently undergoinga dilemma on deciding a suitable replacement for an HR directorposition, as the current HR director Liz is going on a maternalleave. Ingrid has the options to either promote someone from Liz’sdepartment to step in or find an external person to cover thematernal leave period on a shortterm contract. She has canvassedthe team leaders of 4 sizeable teams that are under Liz’smanagement. The opinions and viewpoints expressed by the teamleaders vary drastically.
Giovanni, the team leader of talent and development team,strongly recommends himself as the replacement person, while theother team leaders respond with anyone but Giovanni. According toLiz’s report on Giovanni’s last performance appraisal, Giovanni isan exceptional performer in the work he does and has a greatability to contribute to the organization. However, there areseveral complaints received regarding Giovanni’s poor conflictmanagement skills and his ambiguous and competitive personality,both coming from his own team members and from other teams as well.Ingrid would like to keep Giovanni to stay with the company,without giving him this promotion, so she thinks of giving Giovannia pay rise as a compensate.
In their meeting together, Giovanni is extremely shocked byIngrid’s decision of asking an external person to be thereplacement, as Giovanni has always thought he would be the bestcandidate for this promotion due to his outstanding performance.The meeting leaves Giovanni disappointed and Ingrid stressed. Laterin the day, Giovanni sends a following up email to Ingrid,expressing that he is not particularly happy about Ingrid’sdecision, he also expressed that if he doesn’t see a future here atBathurst Bank, he will seek for alternative opportunities, and hereally appreciates the pay rise but would rather see it as a tokengesture rather than based on his actual performance at theorganization. The email left Ingrid dreading about what to do withGiovanni.
Questions:
1. Should Ingrid have given Giovanni a Pay Raise? If so, discussit in term of effectiveness and advantages.
2. Analysis for key reasons to Job Dissatisfaction
