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CASE #3: "Sukh Gill's New Job" Answer ALL 3 of the given questions (and all of their respective parts) associated with Case #3 on page 7 following. Answers should be concise and to the point plus typed (double-spaced) in legible and comprehensible sentences. All sources used to answer these questions (other than the textbook) must be properly cited. (VALUE: 30 marks (10 marks per question]). CASE #3 QUESTIONS 1. Draw a traditional mechanistic Organization Chart for the "Exquisite Kitchen and Bath Renovations Company" using proper organization chart format (VALUE: 10 marks) CASE #31 CASE ANALYSIS: "Sukh Gill's New Job When Sukh Gill was hired as the new Manager of Installations for the renowned Exquisite Kitchen and Bath Renovations Company, he knew there would be plenty of interesting challenges and opportunities. The General Manager/Owner was very enthusiastic about the future of the company and was very complimentary of Sukh's carpentry skills and credentials. He told Sukh that much of the company's future growth would depend on the quality of installations that Sukh would be in charge of. The Exquisite Kitchen and Bath Renovations company had other managers in addition to Sukh. The Manager of Materials and Cutting was responsible for selecting the wood and laminates necessary for making kitchen and bath cabinets and counters. She also made sure these materials were cut to the specifications identified by the Sales Estimator. Sukh would have to liaise with both the Sales Estimator and the Manager of Materials and Cutting to ensure that the finished cabinets met customer expectations The Assembly Manager took the cut materials and transformed them into cabinets and countertops according to each job estimate and specification. Sukh would also have to maintain close working relationships with this manager to be sure that the cabinets were ready to go as ordered on the day of installation. The Manager of the Painting and Finishing department made sure that all materials were appropriately finished after their assembly into the finished cabinets and countertops. Color selection was very important to the customers and Sukh would have to verify that finishings matched the color chips selected by the customers. In addition to the departmental managers, the company employed an accountant and several carpentry apprentices. These apprentices rotated between the Materials and Cutting Department, the Assembly Department, and the Painting and Finishing Department depending on the daily needs of each department. The Accountant was responsible for maintaining the financial records and tracking job costs. Like the Sales Estimator, the Accountant reported directly to the General Manager Finally, the company employed a Supervisor of Installation reporting to the Installations Manager. This supervisor was responsible for on-site installation of the finished cabinets and countertops. Sukh would have to spend part of each week visiting each job site and checking with the Supervisor to make sure customer specifications were being met Sukh was excited about his new job. He knew that he had to focus on what customers wanted. His first responsibility was to inventory the existing jobs and to evaluate their current status END OF CASE

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