Can you read this ans make it sound better
1. After reading the case study, I did not realize how vitalwalkthroughs are for the benefit of the facility. The feedback thatthis hospital got from this simple walkthrough was astounding. Forexample, the hospital was not keeping the bathrooms clean and thatby this action it does affect what the patient thinks of thehospital. Also not being able to give directions to family membersshould have never had happened. The doctor even said that's how hewas treated at his ED was going to make him need care. The valuesof walkthroughs can completely change the hospital to make it abetter place for the patient care and quality of the overallhospital. The significance of this walkthrough did greatly improvethe hospital's level of quality care. The first thing the hospitalwalkthrough made him realize was the "patient" aka the doctor hadnever walk through the patient's entrance of the hospital. As apatient, he called the hospital for example and was told that hewas having an acute asthma attack in the Operation Center and wasput on hold for several minutes then transferred his call to ED.The second thing the walkthrough found was that family members weretrying to get information on the phone from a doctor and tried toget medical directions, but that the staff member was unable togive them instructions so and they transferred him to anotherperson to get directions and the instructions given were incorrectdirections. The third thing the walkthrough provided to thehospital was all of the signage for directions around the outsideof the hospital were covered by plants and shrubbery, so no oneknew which direction to go. Once arriving at the ED, it was chaos,and very filthy. One account said it felt like they were going tothe county jail. The one point that stood out to me is that afamily member went into the bathroom and it was so dirty, and theythought how could they care for my family if they can't even keepthe restrooms clean. I believe this is one of the most importantparts of the walkthrough because after all, they've been throughalready if they can't even have a clean bathroom what does this tosay about the doctor's level of care in the hospital. Are theyfollowing proper procedures to disinfect and make sure everythingis clean? The final thing that they found after conducting theirwalkthrough was that there were no hooks for their clothes to behung when they had to change into a patient's gown. They have tothrow their clothes onto the floor. The doctor even said that healways thought they were neglected for just throwing the clothes onthe floor, but he didn't realize that there were no hooks orhangers for the clothes to be stored properly. I believe if theywould make just these simple improvements like cleaning thebathrooms, making sure the patients have hooks in their room,giving proper directions to give family members follow up propercare instructions their ED would improve rapidly, and patient levelof care would improve greatly.

2. The difference between patient satisfactory and patientexperience is how the values are prioritized. Patient experience isgoing above and beyond to make sure the patient is satisfied and ishappy with the services that the hospital has provided

for them. Patient satisfaction is more of the outcome measure ofhow they were treated and is sometimes is a process measure that isdone. In some cases patient satisfaction can be a negative outcomebut still have a positive patient experience. This means that thepatient satisfaction can include true and false positives. The onethat is most meaningful to patients is their patient experience. Ibelieve patient experience is more valuable because if the patientis not happy with their experience, then the hospital did not goabove and beyond to make sure everything was taken care of for thepatient. The patient in turn isn't going to talk highly of thehospital, and the bottom line is I am not going to be satisfied andhappy. The largest and widest marketing device I believe inhealthcare is by word of mouth. If the patient has a bad experienceat the hospital, they're going to talk about it to their familymembers and everyone else who would listen to them complains. Samegoes if the patient had a great experience at a hospital ifeverything was amazing, and the hospital went above and beyond tomake sure all their needs were met will are also going to tellpeople about their experiences, and more people are more likelygoing to want to make a choice to come to your hospital instead ofgoing to somewhere else. If you just focus on patient satisfactionyou're only going to get the outcome measure or process measure notwhat the patient is going to say to other potential patients.