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  3. call center shift a average call time shift b av

Call Center Shift A Average Call Time Shift B Average Call Time Average Satisfaction Level Average Number of Employees 1 14 29 2 100 2 1 1 1 90 3 53 60 4 80 4 10 25 2 54 5 85 71 4 69 6 18 33 2 54 7 24 40 2 42 8 58 65 4 67 9 33 46 3 30 10 9 19 1 48 Use...

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Statistics

Call CenterShift A Average Call TimeShift B Average Call TimeAverage Satisfaction LevelAverage Number of Employees
114292100
211190
35360480
41025254
58571469
61833254
72440242
85865467
93346330
10919148
  1. Use the z-score to determine which call centers, if any, shouldbe considered outliers in each of the four variables. If there areany outliers in any category, please list them and state for whichcategory they are an outlier.
  2. Compute the sample correlation coefficient, showing therelationship between Satisfaction Level and each of the other threevariables (Shift A Average Call time, Shift B Average Call Time,Average Number of Employees). Explain what the correlationcoefficients tell us about the three pairs of relationships. Usetables, charts, or graphs to support your conclusions.

Answer & Explanation Solved by verified expert
3.7 Ratings (612 Votes)
Variable 1 Shift A Average Call Time Variable 2 Shift B Average Call    See Answer
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