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Balanced Scorecard + Lean Consider the following (fictional) balanced scorecard developed for...

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Question

Accounting

Balanced Scorecard + Lean

Consider the following (fictional) balanced scorecard developed for CPA Australia:

Financial

Strategic objective

Measure

To deliver and develop exas relevant for a globally connected world

Number of exas multiplied by net profit of exams per country (lagging)

To facilitate long term growth

ROI (lagging)

To provide members with a value-adding membership for the present and future

Change in profit of member fees and subscriptions (lagging)

Internal

Improve the exm experience of associates

Pass rate of exm per country (leading)

Improve the value proposition of professional development

Member: value for money CPD rating (leading)

Learning

Promote a healthy work life balance for employees

Staff retention (leading)

Provide opportunities for staff development

A trustworthy brand rating (leading)

Required:

  1. Outline, to the CEO of CPA Australia, four (4) specific recommendations for improving the balanced scorecard above.

List two (2) examples of how lean principles could be applied to CPA Australia to reduce their costs

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