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Assume that a business in the process of creating a balanced scorecard noted that too...

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Accounting

Assume that a business in the process of creating a balanced scorecard noted that too many customer service employees leave our business to work for other employers. Which of the following measures would be most appropriate to include in a balanced scorecard in an effort to track improvement with respect to this concern?

Multiple Choice

Absenteeism rate

Employee turnover percentage

Number of process improvement suggestions per employee

Recruiting expenditures per hired employee

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