Assume a standard customer, Johnny Rose, at a shop will spend 20 mins in the shop....

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Assume a standard customer, Johnny Rose, at a shop will spend 20mins in the shop. The shop has 4 customers on average and servicetime is random with known distribution. The shop has 4 customers onaverage and service time is random with known distribution. Howmany customers does the shop serve during a typical open hour?
Now let's say the shop would like to decrease the average numberof customers at any point, but assume it cannot control/influencearrival patterns of customers or service rate. How can this beachieved? Support with calculations and clear principles.

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using Littles law Ls Ws where Ls is the average number of customers in system is the customer arrival rate Ws is the waiting time in system given Ls 4 Ws 20min 13 hrs Therefore 12 customers See Answer

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