Answer the following post with a constructive criticism
The post below is with the following instructions of:
please choose a company from the service sector, renowned forits excellent customer provision, and provide a brief overview ofits sustainability and long-term profitability strategy. What isthat makes its customer service unique or unbeatable?
post:
Ritz Carlton is one of the leading international hotels in theworld, which has been admired for its ex?ellent customer serviceand continuous status of luxury hotel. In order to keep this goodposition in a very competitive service industry Ritz Carlton usesTQM strategies and continuous improvement. Ritz Carltonhas implemented TQM in all of its aspects, but it really payedclose attention to its employees who play a major role in providingexcellent service to customers. Ritz Carlton has a bookwhich communicates its vision to all the employees. There are allthe expects relating to quality described. The famous quote fromthat communication book is: ''Ladies and gentlemens serving Ladiesand gentlemens". This emphasizes the fact that the hotel reallycares about their employees and creates good and comfortable workenvironment for them. This helps to sustain long-termprofitability and customer satisfaction for RitzCarlton. Ritz Carlton communicates quality standards toall of its employees and members in order to make them follow thosestandards.
