Al-Ain Electronics Company is a large manufacturer of electronics and home appliances in the UAE. Over...

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Operations Management

Al-Ain Electronics Company is a large manufacturer ofelectronics and home appliances in the UAE. Over the past fewyears, Al Ain Electronics has watched overseas competitors takeaway market share with products that are priced lower and that atthe same time, have developed a reputation for better reliability.The company is not in a dangerous position yet, but the Board ofDirectors wants to see a concerted effort to improve the company'scompetitive posture. Among the senior management, two factions havedeveloped. One, led by the vice president of operations, ispressing the CEO to implement total quality management. After all,the aim of TQM is to improve competitiveness, and that is just whatis needed. On the other hand, the manufacturing vice president andthe director of quality assurance are making the case for ISO9000:2000.
Question-1: In your opinion which approach is more appropriatein these circumstances? Why?

Question-2 Provide your arguments \"for\" and \"against\" theimplementation of each approach.

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Question 1 In our present scenario our company seeks to acquire a competitive position in the worldwide market and as we see the relative analysis of the concepts of TQM and ISO 90002000 we can see that TQM is more focused on customer requirements by instilling the concepts of quality in the organizational framework and tend to create customer requirements oriented products TQM will also seek to improve customer satisfaction by performing customer satisfaction surveys and See Answer

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