Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an...

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Operations Management

Agan Interior Design provides home and office decoratingassistance to its customers. In normal operation, an average of 2.9customers arrive each hour. One design consultant is available toanswer customer questions and make product recommendations. Theconsultant averages 12 minutes with each customer.
Compute the operating characteristics of the customer waitingline, assuming Poisson arrivals and exponential service times. Ifrequired, round your answers to four decimal places.
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W_q
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Service goals dictate that an arriving customer should not waitfor service more than an average of 9 minutes. Is this goal beingmet? If not, what action do you recommend?

Yes
No. Firm should decrease the mean service rate Âµ for theconsultant.
No. Firm should increase the mean service rate Âµ for theconsultant or hire a second consultant.
If the consultant can reduce the average time spent percustomer to 9 minutes, what is the mean service rate? If required,round your answer to one decimal place.
customer per hour

Will the service goal be met?

Yes or no

Answer & Explanation Solved by verified expert

4.3 Ratings (805 Votes)

a The arrival rate is 29 customersper hour The consultant averages 12 minutes with each customerHence service rate is 5 customers per hourHence 29 and 5b We can see that the time See Answer

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	L	=

	W_q	= hours

	W	= hours

	P_w	=