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Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average...

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Basic Math

Agan Interior Designprovides home and office decorating assistance to its customers. Innormal operation, an average of 2.7 customers arrive each hour. Onedesign consultant is available to answer customer questions andmake product recommendations. The consultant averages 10 minuteswith each customer.

  1. Compute the operating characteristics of the customer waitingline, assuming Poisson arrivals and exponential service times. Ifrequired, round your answers to four decimal places.
    Lq=
    L=
    Wq=  hours
    W=  hours
    Pw=
  2. Service goals dictate that an arriving customer should not waitfor service more than an average of 6 minutes. Is this goal beingmet? If not, what action do you recommend?


  3. If the consultant can reduce the average time spent percustomer to 9 minutes, what is the mean service rate? If required,round your answer to one decimal place.

    ??? customer per hour

    Will the service goal be met?

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