Acme Biotech requires all new employees to undergo a drug test screening.Â Â As part of the...

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Acme Biotech requires all new employees to undergo a drug testscreening.Â Â As part of the collection process, key donorinformation is entered on a form referred to as theâ€œNon-Federal Four-Part Drug Testing Custody and ControlFormâ€. To test the effectiveness of the process, managersreview randomly selected forms. It has been determined from earlierstudies that six typical types of mistakes or errors are made whencompleting the form. Assume each Control Form represents oneâ€œunitâ€, and then calculate the following attribute qualitymeasures:
Defects per unit (dpu)
Defects per opportunity (dpo)
Defects per million opportunities (dpmo)
Sigma capability (Ïƒ_cap)
Results from Sample of Drug Testing Custody ControlForms
Donor
Invalid Social Sec.
Wrong Phone number
Wrong D.O.B.
Missing Donor Signature
Missing Date of Signature
Missing Collection time
Number of Defects
Defective
(Yes/No)
1
x
x
2
3
x
x
x
4
5
x
6
x
7
8
x
9
10
11
x
x
12
13
14
x
15
x
x
16
17
x
18
19
20
x
21

Answer & Explanation Solved by verified expert

3.9 Ratings (646 Votes)

6 types of mistakesdefects are there and wehave to consider each control form as one unithence there aretotal 21 unitsAnd count of all 6 types of mistakes is 15 ofdefectsa Defects per unit See Answer

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Donor	Invalid Social Sec.	Wrong Phone number	Wrong D.O.B.	Missing Donor Signature	Missing Date of Signature	Missing Collection time	Number of Defects	Defective (Yes/No)
1	x					x
2
3	x	x	x
4
5						x
6	x
7
8				x
9
10
11			x		x
12
13
14						x
15		x	x
16
17						x
18
19
20	x
21